vSUITE CTI FEATURES & INTEGRATION

CRM Connectors, Call Logging, Click to Dial and more

CTI Features

Our additional computer telephony integration (CTI) features, offer a range of functionality to fulfill all of your clients requirements.

CRM Connectors

Integrate with your clients CRM and pop contact records for inbound and outbound calls.

  • Salesforce
  • Office 365
  • MS Dynamics
  • Sage CRM
  • Zoho
  • Others

Click to Dial

A unique click to call solution that enables the user to select a number anywhere on screen to make a call. If required this feature can also be integrated with 3rd party applications, allowing calls to be made directly from a CRM.

Call Logging

Allows your client to keep a record of all calls being made to and from their organization. The solution provides details for local, premium, mobile and international calls via a graphical dashboard and host of reports.

Door CAM

Provides the ability to associate a CCTV camera to an internal extension, allowing the user to see who is at the door, and when integrated with a recognised door entry system, the user can also remotely release the door lock.

OXO/OXE Wallboards

If your client has an existing Alcatel-Lucent OXO ACD or OXE CDD solution, we can supply a standalone wallboard to present live call statistics via a big screen monitor or an internet browser.

OXO ACD Reporting

If your client has an existing Alcatel-Lucent OXO ACD solution, you can offer our standalone reporting module to provide your client with a range of historical reports.

Bespoke Integration

When your client has a proprietary requirement, our bespoke integration services gives you the differential required to win an opportunity.

Bespoke CRM Connectors

If your client has a bespoke CRM solution, we can develop a proprietary connector to work with either the OmniPCX Office or Enterprise platforms, in order to pop contact records for both inbound or outbound calls.

Click to Dial Integration

Using our click to dial solution, we can offer the facility to embed a dial button directly into your clients CRM.

Professional Services

Whether your client has a simple request or a detailed requirement, our professional services may be able to assist you in providing a solution.

Contact us to request an online demonstration.

Note, It may take up to 24 hours for us to respond to your request, however, bear with us, we’re excited to demonstrate our software to you.